Home Support Specialist

3 weeks ago


Bath, Bath and North East Somerset, United Kingdom Curo Full time

At Curo, we're committed to providing exceptional customer service in a caring and supportive team environment. As a Home Support Specialist, you'll play a crucial role in helping customers resolve their home-related issues.

About the Role

This is an excellent opportunity to join our dynamic team and make a real difference in people's lives. You'll be working in a fast-paced environment, assisting a diverse range of customers with various home-related problems.

Main Responsibilities
  • Taking inbound calls, WhatsApp, text, and social media messages to understand customers' queries
  • Helping to resolve complex customer queries and updating IT systems as necessary
  • Actively listening and diagnosing customer queries to provide accurate solutions
Requirements

To be successful in this role, you'll need:

  • Customer service and problem-solving skills
  • A caring and empathetic approach when dealing with customers
  • High levels of verbal and written communication skills
Benefits

We offer a competitive salary package, including:

  • An estimated annual salary of £34,000 (dependent on location and experience)
  • 34 days annual leave
  • A contributory pension scheme
  • A range of benefits, including flexible benefits, employee assistance programme, and free parking


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