Home Support Specialist
3 weeks ago
At Curo, we're committed to providing exceptional customer service in a caring and supportive team environment. As a Home Support Specialist, you'll play a crucial role in helping customers resolve their home-related issues.
About the RoleThis is an excellent opportunity to join our dynamic team and make a real difference in people's lives. You'll be working in a fast-paced environment, assisting a diverse range of customers with various home-related problems.
Main Responsibilities- Taking inbound calls, WhatsApp, text, and social media messages to understand customers' queries
- Helping to resolve complex customer queries and updating IT systems as necessary
- Actively listening and diagnosing customer queries to provide accurate solutions
To be successful in this role, you'll need:
- Customer service and problem-solving skills
- A caring and empathetic approach when dealing with customers
- High levels of verbal and written communication skills
We offer a competitive salary package, including:
- An estimated annual salary of £34,000 (dependent on location and experience)
- 34 days annual leave
- A contributory pension scheme
- A range of benefits, including flexible benefits, employee assistance programme, and free parking
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