Deputy Service Manager

2 weeks ago


Warwickshire, United Kingdom Refuge Full time
About the Role

The Deputy Service Manager will play a key role in the management of our IDVA and community-based services, ensuring they align with Refuge's policies and procedures, as well as our quality management system. This involves working within a multi-agency framework, including the MARAC and local partnership protocols, to prioritize the safety of survivors.

Key Responsibilities
  • Provide line management and support to staff, including supervision on complex casework issues such as child protection.
  • Oversee operational emergencies and ensure high standards of support.
  • Work closely with the Services Manager to ensure contractual and funding requirements are met, and Refuge's high-quality standards are maintained.
  • Contribute to the establishment of new services in conjunction with the development team, including visiting potential sites.
  • Participate in an out-of-hours management service as a member of the management team.
Requirements

This role is restricted to women due to the nature of the work. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Use of a car is essential for this role.



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