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Strategic Partner Manager

2 months ago

London, Greater London, United Kingdom Trust Payments Full time

About Trust Payments

Trust Payments is a leading UK/EU Fintech company that offers a range of innovative payment and commerce solutions. Our market-leading technology and data insights enable us to provide cutting-edge payment methods and technologies with a truly global footprint.

Our Values

We believe in driving value for our clients and demonstrating genuine care for their success. We strive to build a better, more sustainable tomorrow and conduct our business ethically, driving social and environmental change. Our passionate, collaborative, and diverse culture recognizes that every employee contributes to our business success.

Main Purpose of the Job

The Strategic Partner Manager will be responsible for managing partner relationships and serving as a dedicated point of contact for individually assigned partners. This role will work closely with the Head of Strategic Partnerships to continue to shape the success across the team.

Key Responsibilities

  • Provide Executive Management with recommendations to ensure we remain a 'partner of choice' in our competitive landscape
  • Act as a liaison for our channel partners to enhance credibility, brand value, and trust
  • Manage and nurture long-term relationships with existing and prospective partners
  • Support key business metrics including client retention, revenue growth, and profitability
  • Collaborate with HOSP and Strategic Partner teams to define and deliver success criteria aligned with partner objectives
  • Create new revenue through lead generation, sales enquiries, and prospecting
  • Provide expertise on payment processing, fraud management, and payment security technologies and advise on features and functionality to help customers execute strategies
  • Proactively engage new solutions for partners
  • Aim to meet 100% of quarterly targets

Requirements

  • Proven experience in strategic sales and customer relationship management
  • Payment sector sales background and/or related
  • Solid knowledge of merchant services platforms. Ecommerce and Moto Payments is a bonus
  • Consultative approach with the ability to become a trusted advisor
  • Energetic partner engagement with strong communication and negotiating skills
  • Able to combine trouble-shooting and creative problem solving
  • Proven success in a fast-paced role leveraging tools such as a customer service ticketing system (e.g. Zendesk) and CRM (e.g. Salesforce)
  • You are organized, collaborative, detail-orientated, and able to travel
  • Experienced with indirect sales channels, including resellers and sales partners
  • Results-driven contributor who drives performance through relationship-based business

What We Offer

  • Opportunity to be part of a rapidly scaling and major Fintech business
  • Flexible working
  • Health and Wellbeing ethos including regular wellness sessions, fitness, and nutrition, and other events as well as assisted by internally qualified mental health first aiders
  • Family-friendly enhanced benefits/policies
  • Pension, Healthcare, Life Assurance
  • Social events and team building
  • Celebrations