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Service Advisor

2 months ago

Salford, Salford, United Kingdom Bupa Full time
Job Title: Provider Service Advisor

Location: Salford Quays, M50 3SP

Job Type: Full-time, 37.5 hours per week

Job Category: Customer Service

About the Role

We are seeking a skilled and dedicated Provider Service Advisor to join our team at Bupa. As a key member of our customer service team, you will be responsible for providing exceptional support to our providers, ensuring seamless communication and resolving any issues that may arise.

Key Responsibilities:

  • Manage and resolve provider queries in a timely and professional manner
  • Investigate and resolve complaints from providers, ensuring clear case history notes are captured
  • Collaborate with internal teams and external providers to ensure effective communication and resolution
  • Identify trends and areas for improvement, implementing changes to enhance the customer experience

Requirements:

  • Previous experience in a customer service environment, with a strong focus on customer satisfaction
  • Excellent written and verbal communication skills
  • Ability to tailor approach to each customer, using effective conversation and listening skills
  • Accurate assessment of claims payment outcomes in accordance with Bupa's products, policies, and contractual agreements
  • Good problem-solving skills, with the ability to present solutions to problems
  • Time management skills, with the ability to work quickly and accurately

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Flexible working arrangements, including hybrid working
  • Access to our global wellbeing programme, Viva
  • Employee recognition and reward schemes

Why Bupa?

We are a health insurer and provider, driven by a purpose to help people live longer, healthier, happier lives. Our people are our focus, and we strive to create a workplace that is brave, caring, and responsible. If you share our values and are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.