Assistant Store Team Leader

3 weeks ago

Birmingham, Birmingham, United Kingdom JD Group Full time
Job Description

Established in 2000, size? specialises in supplying the finest products from the best brands in footwear, apparel, and accessories.

Key Responsibilities
  1. Work alongside the store manager to ensure the team delivers exceptional customer experiences.
  2. Manage store operations, including opening and closing the store, and handling cash transactions.
  3. Provide excellent customer service, resolving complaints and enquiries to the best possible outcome.
  4. Monitor the service of the sales team daily to ensure targets are achieved and exceeded.
  5. Use business acumen and sales reports to assist in product placement of key selling lines.
  6. Ensure the timely management of deliveries and stock handling, adhering to all stock control procedures to minimise stock loss and maximise profits.
  7. Uphold Company standards and act as a mentor, leader, and positive role model to others, building and maintaining strong relationships that work collaboratively towards the common business goals.
Additional Responsibilities
  1. Conduct daily briefs and ensure all relevant Head Office communications are shared and understood by the team.
  2. Implement and delegate tasks, leading by example with a hands-on approach.
  3. Aid with the induction and training of new starters, alongside the training and development of existing colleagues to meet the company's expectations.
  4. Ensure the sales floor is always replenished, and daily tasking requirements are met.
  5. Conduct work in a safe and responsible manner.
  6. Continually engage with the visual team to develop merchandising skills, standards, and commercial opportunities.
  7. Understand KPIs - Footfall, ATV, USP, and Conversion, and apply these figures to drive store performance.
Requirements
  • A keen interest in the size? brand and the products we specialise in.
  • Confident communication skills to engage with a variety of consumers and provide exceptional customer service.
  • Experience in a supervisory role is preferred, but not essential, as a full induction and training program will be provided.
  • Ambition, resourcefulness, and a desire to learn and develop.
  • A strong work ethic and effective time management.
  • Self-motivation, adaptability, and resilience.
  • Problem-solving skills and knowledge of Microsoft Office (Outlook, Word, Excel, Teams).
  • Excellent communication skills and commercial awareness.
  • Experience in Visual Merchandising would be advantageous.
  • Flexibility with working hours to meet business needs.

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