Night Receptionist
2 weeks ago
Job Summary
We are seeking a highly skilled and customer-focused Night Receptionist to join our team at AccorHotel. As a Night Receptionist, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and memorable.
Key Responsibilities
- Welcome and check-in guests, ensuring a smooth and efficient process
- Process walk-in reservations, take and process reservations via telephone and email, and manage the front desk operations
- Solve problems and complaints in a professional and courteous manner
- Answer phone calls and respond to guest inquiries
- Close the day in the system and perform associated administrative tasks
- Ensure the safety and security of all guests and colleagues
- Conduct duty rounds and perform night audit runs
- Generate night reports and maintain accurate records
- Provide exceptional service to guests in the bar when required
- Maintain the cleanliness of the lobby and surrounding areas
Requirements
- Clear and effective communication skills in speech and writing
- Good knowledge of the English language
- Strong customer service skills and a focus on guest satisfaction
- Ability to take responsibility and make decisions in a fast-paced environment
- Previous hotel reception experience is a plus
What We Offer
The successful candidate will have the right to work in the UK and will be part of a dynamic team that values customer satisfaction and excellence in service.
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