Head of Clinical Operations

3 weeks ago


Worcester, Worcestershire, United Kingdom London Doctors Clinic Full time

Job Summary

We are seeking a highly experienced Service Improvement Manager to join our team at Spire Occupational Health. In this role, you will be responsible for leading and managing the Operations Team, overseeing the day-to-day performance and KPI delivery of the team.

You will work closely with Senior Leaders to manage operational and financial performance, reporting directly to the Managing Director.

Key Responsibilities:

  • Lead service improvements and business changes
  • Strategically manage resources and capacity within the team
  • Manage and mentor operations team members
  • Oversee operations budget to ensure financial targets are met
  • Maintain high standards of performance and customer satisfaction
  • Ensure all operations adhere to quality standards and regulatory requirements

Requirements

  • Must be an experienced operator with proven abilities in service improvements and business changes
  • Strong IT capabilities with knowledge of Microsoft Office and PowerBI is essential
  • Deep understanding of Financial Operating Models & Workforce Planning Models is needed

What We Offer

  • A competitive salary of £55,000 per annum depending on experience
  • 26 days of annual leave + bank holidays
  • Excellent career progression opportunities
  • Discounted GP appointments for friends & family
  • Cycle to work scheme
  • Access to Spire4You portal with discounts to thousands of retailers
  • Employee Assistance Programme


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