Head of Clinical Operations
3 weeks ago
Job Summary
We are seeking a highly experienced Service Improvement Manager to join our team at Spire Occupational Health. In this role, you will be responsible for leading and managing the Operations Team, overseeing the day-to-day performance and KPI delivery of the team.
You will work closely with Senior Leaders to manage operational and financial performance, reporting directly to the Managing Director.
Key Responsibilities:
- Lead service improvements and business changes
- Strategically manage resources and capacity within the team
- Manage and mentor operations team members
- Oversee operations budget to ensure financial targets are met
- Maintain high standards of performance and customer satisfaction
- Ensure all operations adhere to quality standards and regulatory requirements
Requirements
- Must be an experienced operator with proven abilities in service improvements and business changes
- Strong IT capabilities with knowledge of Microsoft Office and PowerBI is essential
- Deep understanding of Financial Operating Models & Workforce Planning Models is needed
What We Offer
- A competitive salary of £55,000 per annum depending on experience
- 26 days of annual leave + bank holidays
- Excellent career progression opportunities
- Discounted GP appointments for friends & family
- Cycle to work scheme
- Access to Spire4You portal with discounts to thousands of retailers
- Employee Assistance Programme
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