Deputy General Manager

4 weeks ago


Oxford, Oxfordshire, United Kingdom Flow Recruitment Full time

As a Deputy Manager for our client, you will be at the forefront of delivering exceptional customer experiences. Your responsibilities will encompass coaching and mentoring the team, ensuring the centre is a safe and enjoyable environment for customers. You will support the General Manager with back of house duties, as well as running an exceptional operation front of house. Your focus will be on delivering financial targets and service standards.

Key Requirements:

  • A minimum of eighteen months experience in a customer-facing management role, ideally within the leisure, hospitality, or retail industry.
  • Evidence of delivering on financial targets, driving business and sales.
  • A passion for people, including experience of coaching and developing your team.
  • A commitment to delivering exceptional customer service.
  • Ambition for success.
  • Will to work nights and weekends.

What We Offer:

  • An excellent salary, plus the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme.
  • A 40-hour contract, plus additional pay for any extra shifts you work.
  • The opportunity to earn an outperformance bonus, with a share of your centre profits once you hit target – paid half-yearly.
  • 50% off food when you are working.
  • An optional pension plan.
  • 28 days holiday.
  • Earn additional days holiday with length of service, up to five days.
  • One in four weekends off.
  • Ongoing training and development, with the opportunity to fast-track your career.
  • Free bowling/golf game vouchers every month.
  • 30% discount off food and drink for you and up to five friends.
  • Access to our client's Employee Assistance Programme (EAP) for you and your family.
  • Well-being training to support you in the workplace.
  • The opportunity to join the healthcare cash plan.
  • Financial long service awards.
  • A £15 donation to Barnardo's when you complete your induction.
  • Enhanced maternity, paternity, adoption, and shared parental leave benefits.
  • Flexible working, allowing you to have the perfect work-life blend.


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