Client Solutions Coordinator

5 days ago


Colchester, Essex, United Kingdom Vermelo RPO Full time
About the Role
As an Account Handler at Vermelo RPO, you will play a vital role in providing quotations for New Business, Existing Business, and Renewals to assist the Branch and serve as a referral point for Trainees. This dynamic position requires strong communication skills, negotiation prowess, and the ability to handle clients in the branch, over the phone, and via email to ensure sales and retention targets are maximised.

Your Key Responsibilities
* Provide top-notch customer service, efficiently handling new business, renewals, and existing policies
* Master the processes for quoting and recommending the right products to meet client needs
* Present clear, fair, and accurate product information to help clients make informed decisions
* Calculate premiums according to carrier guidelines or collaborate with insurers for non-delegated business
* Keep detailed, accurate records of all customer interactions
* Spot complaints and escalate them to the appropriate handler

Requirements
A strong communicator, able to explain complex insurance terms clearly to clients and insurers. In-depth knowledge of the UK insurance market is essential. Estimated salary: £35,000 per annum.

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