Digital Transformation Lead
2 weeks ago
We are seeking a highly skilled Digital Transformation Lead to join our team in Compass Group UK&I. Reporting to the Head of Digital Deployment, you will be responsible for the successful deployment of our award-winning digital restaurant solutions, bringing together apps, POS, kiosks, AI tray scanning, and many more features under our own Time2Eat brand. Currently live in over 300 outlets and growing.
As a key member of our digital team, you will work with senior stakeholders and cross-sector operations teams to determine and advise on the best digital solutions that excite our customers, driving efficiency and profitability.
The wider UK Digital & Technology team is based out of Rubery near Birmingham. As a mobile worker, there is a requirement to visit sites and office locations across the UK&I. You will also be expected to attend the office a minimum of one day per week.
Key responsibilities include:
- Lead SME on deployment of all Compass UK&I digital restaurant omni-channel solutions and their capability, application, and usage.
- Work with sector leads and operation teams to problem solve and interpret business needs, taking problem statements and working to deliver a digital solution that enhances the customer experience, delights our consumers, and delivers both sales and performance.
- Identify and recommend best fit digital solutions for the businesses operating model.
- Accountable for the delivery of all digital deployments. Work with the team to ensure all projects are delivered to plan. Manage and mitigate risk, ensuring all accountable stakeholders are aligned and communicated to.
- Responsible for the upkeep of all central mobilisation and rollout plans, including central deployment schedules and project reporting tools.
- Support Head of Deployment with reporting requirements.
- Develop and build processes enabling faster, more agile deployments of our restaurant solutions. Actively contribute to the strategy helping to streamline timeline, process, and overhead for unit teams and clients.
- Work closely with Product Managers to ensure all product enhancements, developments, and updates are embedded across the existing estate and present in all new deployments.
- Act as the gatekeeper and point of contact for all T2E digital leads operating in sectors.
We offer a comprehensive benefits package, including a contributory pension scheme, quick access to a Digital GP, and wider healthcare benefits. You will also receive exclusive travel discounts, save money on your food shop, and earn Wow Points every time you spend.
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