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Data Management Director

2 months ago


Oswestry, Shropshire, United Kingdom M&S Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Data Management Leader. As a key member of our leadership team, you will be responsible for driving business growth and profitability through the effective implementation of our retail plan and delivery of key performance indicators (KPIs).

Key Responsibilities:

  • Business Growth and Profitability: Support the growth and profitability of our stores through the implementation of our retail plan and delivery of KPI measures.
  • Talent Development: Recruit and develop great talent and capability within our customer assistant team, supporting succession requirements and driving business performance.
  • Store Operations: Support our stores to trade safely and legally, protecting customers, colleagues, and our brand.
  • Business Transformation: Support the delivery and embedding of our business transformation plan and change initiatives.
  • Culture and Leadership: Create the right culture, role modeling new digital ways of working and leadership behaviors.
  • Team Development: Create a multiskilled team, coaching and training colleagues to fully utilize all tools available to serve and sell well.
  • Data-Driven Decision Making: Use data and insight to improve customer in-store experience, improve operations, and drive performance.
  • Performance Management: Regularly review individual performance through quality conversations, managing underperformance where required, and celebrating success.
  • Compliance and Risk: Maintain a safe and legal store environment, ensuring compliance with company policies and procedures.
  • Commercial Acumen: Use all available data and management information to identify commercial, visual, cost savings, and customer opportunities to increase profit.
  • Digital Capability: Demonstrate a good level of digital capability and understanding of all systems.
  • Regulatory Knowledge: Possess a good knowledge of legal requirements across areas of accountability and the store.
  • People Management: Demonstrate knowledge of our people policies and managing performance within a team.
Key Leadership Capabilities
  • Change Management: Successfully embeds change for lasting commercial impact and results.
  • Coaching and Development: Spends time coaching colleagues to accelerate performance and personal growth.
  • Performance Management: Recognizes high performance and supports poor performers to improve.
  • Communication: Helps teams understand information and business messages by actively seeking out opinions and asking questions.