Chichester Assistant Store Manager

4 weeks ago


Chichester, West Sussex, United Kingdom FatFace Full time
Assistant Store Manager Role Overview

As a key member of our Chichester store team, you will play a vital role in driving sales, managing costs, and delivering our brand through the visual proposition. Your primary focus will be on creating a fun and inspiring atmosphere in line with our brand and culture, while ensuring the highest standards are maintained throughout the store according to company guidelines.

Key Responsibilities:
  • Lead by example and demonstrate exceptional standards of behaviour to maintain the integrity of the brand.
  • Drive and role model customer service standards to exceed customer expectations.
  • Train, coach, and develop your team, supporting the completion of appraisals and performance reviews for all crew members.
  • Proactively analyse available financial data, retail and company strategy, and use local/industry knowledge and commercial creativity to maximise sales opportunities and support in making commercial decisions to drive store performance and exceed KPI targets.
  • Ensure the store is working to budget through effective scheduling, cost controls, and crew productivity.
  • Use effective planning and organisational skills to successfully implement the retail plan.
  • Communicate and liaise with Head Office to influence and maximise the stock package where appropriate.
  • Ensure correct procedures are adhered to in a professional manner for your crew and store, including cash and stock, health and safety, office, security of premises, key holders, and loss prevention.
  • Oversee and execute the FatFace visual proposition to company standards, including leading sale/new season launches and floor moves.
  • Abide by all FatFace policies and procedures and comply with legal obligations, including safety requirements.
  • Ensure GDPR procedures are adhered to at all times to maintain confidentiality.
  • In the absence of the Store Manager, take on holding responsibilities that ensure the continued success of your store in sales, standards, and crew development.

Benefits of Working with FatFace:
  • 25 days holiday plus bank holidays.
  • Perkbox, our online platform, offering amazing online discounts, home workouts, wellbeing content, and popular brand discounts.
  • THRIVE, our learning management system, providing access to 1000s of pieces of learning.
  • Dental insurance (employee-funded).
  • Pension scheme.
  • EAP support around the clock.
  • Critical illness/death in service for salaried staff.
  • Sick pay allowances.
  • O2 phone discount.
  • Eye tests/contributions to glasses (qualifying roles only).
  • Sabbatical leave in line with service.
  • Enhanced family-friendly policies, including maternity leave.
  • Refer a friend scheme.


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