Chichester Assistant Store Manager
4 weeks ago
As a key member of our Chichester store team, you will play a vital role in driving sales, managing costs, and delivering our brand through the visual proposition. Your primary focus will be on creating a fun and inspiring atmosphere in line with our brand and culture, while ensuring the highest standards are maintained throughout the store according to company guidelines.
Key Responsibilities:
- Lead by example and demonstrate exceptional standards of behaviour to maintain the integrity of the brand.
- Drive and role model customer service standards to exceed customer expectations.
- Train, coach, and develop your team, supporting the completion of appraisals and performance reviews for all crew members.
- Proactively analyse available financial data, retail and company strategy, and use local/industry knowledge and commercial creativity to maximise sales opportunities and support in making commercial decisions to drive store performance and exceed KPI targets.
- Ensure the store is working to budget through effective scheduling, cost controls, and crew productivity.
- Use effective planning and organisational skills to successfully implement the retail plan.
- Communicate and liaise with Head Office to influence and maximise the stock package where appropriate.
- Ensure correct procedures are adhered to in a professional manner for your crew and store, including cash and stock, health and safety, office, security of premises, key holders, and loss prevention.
- Oversee and execute the FatFace visual proposition to company standards, including leading sale/new season launches and floor moves.
- Abide by all FatFace policies and procedures and comply with legal obligations, including safety requirements.
- Ensure GDPR procedures are adhered to at all times to maintain confidentiality.
- In the absence of the Store Manager, take on holding responsibilities that ensure the continued success of your store in sales, standards, and crew development.
Benefits of Working with FatFace:
- 25 days holiday plus bank holidays.
- Perkbox, our online platform, offering amazing online discounts, home workouts, wellbeing content, and popular brand discounts.
- THRIVE, our learning management system, providing access to 1000s of pieces of learning.
- Dental insurance (employee-funded).
- Pension scheme.
- EAP support around the clock.
- Critical illness/death in service for salaried staff.
- Sick pay allowances.
- O2 phone discount.
- Eye tests/contributions to glasses (qualifying roles only).
- Sabbatical leave in line with service.
- Enhanced family-friendly policies, including maternity leave.
- Refer a friend scheme.
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