Retail Operations Lead

22 hours ago


York, York City, United Kingdom DR. MARTENS Full time

About the Role:

We are looking for an engaging and inspirational Assistant Store Manager to help lead our diverse team at our fast-paced York outlet store.

The ideal candidate will have experience in retail operations and leadership, with a strong focus on customer service, team development, and driving sales growth.

Key Responsibilities:

  1. Taking responsibility for day-to-day retail operations to company expectations
  2. Assuming complete responsibility for the store and team in absence of the Store Manager
  3. Taking responsibility for health and safety and security issues within the store
  4. Leading and implementing high standards of customer experience and product knowledge within the team through a coaching approach
  5. Ensuring appropriate stock management procedures are followed including stock take, process deliveries, loss prevention actions etc.
  6. Working closely with your Store Manager, Regional Manager, and Head Office functions to take commercial decisions for your store in line with our business objectives
  7. Helping build a highly engaged team – ensuring a collaborative culture and providing guidance and support to other team members

What We Offer:

  • Bonus incentives
  • Generous holiday allowance
  • Matched pension contributions
  • Opportunities for growth
  • Complimentary access to virtual GP via the RetailTrust
  • Access to our Employee Assistance Programme & Mental Health First Aiders


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