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Din Tai Fung Restaurant Team Member

2 months ago


City of Westminster, Greater London, United Kingdom Din Tai Fung UK - Covent Garden, London Selfridges & Tottenham Court Road Full time
About Us

Din Tai Fung UK - Covent Garden, London Selfridges & Tottenham Court Road is a renowned international brand with a strong heritage and commitment to excellence.

Job Summary

We are seeking a skilled and dedicated individual to join our team as a Restaurant Staff member. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service, ensuring a seamless dining experience for our guests.

Key Responsibilities
  • Deliver prepared dishes from kitchen pass to seated guests promptly
  • Provide quality assurance on dish standards in appearance and presentation
  • Confidently handle allergy/dietary requirements ensuring the correct dish is served to the correct guest
  • Process takeaway orders including acceptance, processing, packing, and passing to drivers
  • Prepare condiments for guests, including working with ginger
  • Polish washed cutlery and replenish sections of the restaurant
  • Remove dirty dishes and cutlery from guest tables
  • Clear, clean, and reset tables ready for guests' arrival
  • Provide insightful answers to guests regarding queries about F&B offerings
  • Communicate guests' needs to colleagues/Managers working as part of the FOH team
  • Complete ad hoc tasks that protect brand image and serve to ensure maximum guest satisfaction
Requirements
  • Ability to work in a fast-paced, demanding work environment
  • Must have flexible availability working a variety of weekday and weekend shifts from morning to evening, including bank holidays
  • Must be available to work throughout peak trade periods
  • Dedication to the role with learning ability that allows them to become an expert in our F&B offering
  • Possess strong communication skills
  • Professional manner and politeness with guests
  • Ability to remain composed in the face of challenges
  • Professional appearance
  • Basic proficiency in English language
  • Ability to walk and stand for periods of long duration, taking on physical tasks that include holding trays with a heavy load, moving, and organization of items
  • Demonstrate correct practices in hygiene, food hygiene, and health and safety requirements
Benefits

We offer a range of benefits to our employees, including:

  • Up to 30% off dining across UK Din Tai Fung restaurants
  • Dining gift voucher on every work anniversary
  • Employee Assistance Program
  • Access to Financial Advice
  • Nutritious meals while on duty
  • Access to our fantastic L&D Calendar
  • A personalized learning & development plan to develop your skills and knowledge
  • Career progression with a fast-growing, critically acclaimed restaurant group
  • Additional paid holiday for every year with us (rising to 32 days per year)
  • Employee referral scheme - paying up to £1000 per referral
  • Staff parties & long service awards
  • Tronc Scheme