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Din Tai Fung Restaurant Team Member
2 months ago
Din Tai Fung UK - Covent Garden, London Selfridges & Tottenham Court Road is a renowned international brand with a strong heritage and commitment to excellence.
Job SummaryWe are seeking a skilled and dedicated individual to join our team as a Restaurant Staff member. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service, ensuring a seamless dining experience for our guests.
Key Responsibilities- Deliver prepared dishes from kitchen pass to seated guests promptly
- Provide quality assurance on dish standards in appearance and presentation
- Confidently handle allergy/dietary requirements ensuring the correct dish is served to the correct guest
- Process takeaway orders including acceptance, processing, packing, and passing to drivers
- Prepare condiments for guests, including working with ginger
- Polish washed cutlery and replenish sections of the restaurant
- Remove dirty dishes and cutlery from guest tables
- Clear, clean, and reset tables ready for guests' arrival
- Provide insightful answers to guests regarding queries about F&B offerings
- Communicate guests' needs to colleagues/Managers working as part of the FOH team
- Complete ad hoc tasks that protect brand image and serve to ensure maximum guest satisfaction
- Ability to work in a fast-paced, demanding work environment
- Must have flexible availability working a variety of weekday and weekend shifts from morning to evening, including bank holidays
- Must be available to work throughout peak trade periods
- Dedication to the role with learning ability that allows them to become an expert in our F&B offering
- Possess strong communication skills
- Professional manner and politeness with guests
- Ability to remain composed in the face of challenges
- Professional appearance
- Basic proficiency in English language
- Ability to walk and stand for periods of long duration, taking on physical tasks that include holding trays with a heavy load, moving, and organization of items
- Demonstrate correct practices in hygiene, food hygiene, and health and safety requirements
We offer a range of benefits to our employees, including:
- Up to 30% off dining across UK Din Tai Fung restaurants
- Dining gift voucher on every work anniversary
- Employee Assistance Program
- Access to Financial Advice
- Nutritious meals while on duty
- Access to our fantastic L&D Calendar
- A personalized learning & development plan to develop your skills and knowledge
- Career progression with a fast-growing, critically acclaimed restaurant group
- Additional paid holiday for every year with us (rising to 32 days per year)
- Employee referral scheme - paying up to £1000 per referral
- Staff parties & long service awards
- Tronc Scheme