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EUC Engineer

1 month ago

London, Greater London, United Kingdom TEKsystems Full time

Job Title: EUC Engineer

Job Description

As a seasoned EUC Engineer, you will be responsible for delivering high-quality enterprise-class Windows desktop support to our clients. You will collaborate closely with various IT teams to enhance and improve the user environment, ensuring seamless integration and optimal performance. Your expertise will be invaluable in mentoring staff, documenting processes, and engaging with key stakeholders to drive customer satisfaction.

Key Responsibilities

  • Manage and maintain Windows Desktop SOE, including OS, Office, and third-party application installation, patching, and configuration
  • Provide expert-level support for Windows 10/11 and Microsoft 365
  • Design and implement complex Microsoft Windows EUC environments for medium to large businesses
  • Develop and maintain advanced SCCM skills in medium to large businesses
  • Implement and manage Intune (MDM) solutions
  • Expertise in Active Directory Domain Services (AD DS) and Entra ID
  • Proficient in Group Policy Management
  • ITIL Foundation v4 certification is highly desirable
  • Experience with ServiceNow IT Service Management is an asset

Personal Attributes

  • Exceptional customer service skills
  • Strong collaboration and communication abilities
  • Proactive issue management
  • Ability to mentor and train staff
  • Effective documentation skills
  • Analytical mindset for troubleshooting and problem-solving

Working Environment

You will work in a dynamic IT environment, collaborating with local and offshore teams. Your role will involve providing 3rd Level Desktop Support, managing software upgrades and patches, and supporting hardware and peripherals. You will also be responsible for proactive issue management and ensuring the effective management of information-reporting requirements.

Job Type

This is a contract position with a duration of 6 Month(s).

3 days on site

Location

London, UK

Rate/Salary

GBP Daily