Operations Director

2 weeks ago

London, Greater London, United Kingdom abrdn plc Full time
About the Role

As the Head of KYC Operations, you will be responsible for leading the 1st Line of Defence (1LOD) with a focus on the accuracy of AML due diligence of the global network of institutional clients, distributors, B2B sub-distributors, and business introducers. This role will also involve supporting other due diligence obligations.

Key Responsibilities
  • Oversee the KYC local team's daily operation, allocating and tracking case assignments, and ensuring that applicable regulatory and statutory obligations are met.
  • Perform quality reviews and ensure that KYC records adhere to abrdn standards.
  • Act as a first level of escalation for the local KYC Operations team and as a contact point for the local AFC team.
  • Prepare management information for internal reporting and contribute to regulatory reporting.
  • Contribute to improving data management by recognising patterns and possibilities to enhance the client experience and ensure regulatory requirements are met.
  • Contribute to the technological implementation and automation of processes.
  • Review and improve internal templates, policies, and procedures.
About the Candidate Requirements
  • Strong knowledge of KYC/CDD/EDD, QC, Suitability, and AML and delegate compliance regulations.
  • Good understanding of technological innovation and curiosity on the implementation of automation, artificial intelligence, and machine learning in compliance.
  • Team player with the ability to manage a small team of SMEs and provide training and coaching.
Our Business

Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas - our vectors of growth - focused on our clients' changing needs. We define diversity in its broadest sense, including but not limited to, our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief, and ethnicity and geographical provenance.

We are a Disability Confident Committed Employer

We are proud to be a Disability Confident Committed employer. Therefore, if you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire and one of our team will reach out to support you through your application process.

Our Benefits

There's more to working life than coming home with a good salary. This includes 40 days' annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare, and a range of flexible benefits, including gym discounts, season ticket loans, and access to an employee discount portal.

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