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1 month ago
Genesys is a global leader in customer experience orchestration, empowering organizations to deliver remarkable experiences at scale. As a Business Development Representative, you will play a crucial role in driving our sales efforts by identifying and qualifying potential leads, initiating conversations, and creating opportunities for successful sales conversions.
Key Responsibilities:- Transform Marketing Qualified Leads to Sales Opportunities by cultivating and educating prospective buyers, not selling them.
- Work closely with Account Executives to develop an account plan to approach target customers via outbound techniques to get higher and wider into prospect accounts by articulating value and uncovering needs at each level of an organization.
- Nurture leads until they are ready to progress in the sales cycle – provide information, discuss the product, and convey value.
- Schedule product demonstrations, intro meetings with potential buyers between Account Executives and potential customers.
- Position Genesys as a global provider of software and services for communications, collaboration, and customer engagement.
- Responsible for achieving ambitious quarterly targets and following up leads in a timely manner.
- Maintain and expand your database of prospects.
- Update Salesforce to reflect current lead status.
- Take live chats and phone calls and follow up via phone and email on leads from web, events, email campaigns, and other lead sources; always ask for referrals.
- Create opportunities in CRM and assign to appropriate sales teams based on BANT/SPIN criteria.
- Assign and use Lead Nurturing processes on ICP accounts not yet ready to buy.
- Search internal and external subscription databases, LinkedIn, etc. for additional key contacts within existing companies.
- Collaborate with our sales team to ensure seamless lead handoff and follow-up.
- Outbound prospecting/inside sales experience preferably within IT/cloud solutions.
- Over 2 years of experience in this field. Candidates with higher experience will be considered for Senior positions.
- Experience working with or other CRM platforms.
- Excellent communication, interpersonal, organizational, and telephone skills.
- Ability to effectively manage time, prioritize tasks, and work within deadlines with little supervision.
- Ability to analyze business opportunities and read situations well.
- Ability to gather and use data to inform decision making and persuade others.
- Ability to develop compelling strategies that deliver results with a strong attention to detail.
- Experience and deep understanding of front-line sales development.
- A good technical aptitude and genuinely interested in technology.
- Ability to swiftly learn product solutions as well as general industry knowledge.
- Languages: Fluent in German and English.
- Resourceful and ability to adapt quickly to changing environments.
