Sales and Aftersales Coordinator

17 hours ago

Leeds, Leeds, United Kingdom Mpeople Recruitment Full time
{"title": "Aftersales Co-ordinator Role", "description": "Aftersales Co-ordinator Role

We are seeking an experienced Aftersales Co-ordinator to join our team in Leeds.

The successful candidate will be responsible for delivering exceptional day-to-day sales and administration support, collaborating closely with Area Sales Managers to ensure the efficient management of sales orders.

Key responsibilities include:

  • Efficiently responding to and managing customer requests received via email and telephone, utilising our CRM system to provide prompt and effective resolutions.
  • Providing customers with pre-sales support, demonstrating expertise in determining when to escalate complex inquiries to our Technical specialists, Business Development teams, or European language specialists.
  • Assisting customers throughout the purchase process, addressing any challenges that may encounter, such as order placement difficulties, payment concerns requiring collaboration with our Accounts Department, and cancellations due to various reasons and returns.
  • Coordinating transport partner collections, ensuring a smooth customer experience.
  • Managing stock availability with a proactive approach, including vital backorder management, to guarantee efficient order fulfilment while optimising warehouse capacity and effectively managing working capital levels.
  • Promptly communicating updates to ASMs and customers, providing regular status reports for enhanced transparency.
  • Establishing effective communication between the Accounts Department, customers, and ASMs to proactively address any invoice or credit issues, ensuring timely resolution and safeguarding seamless order processing.
  • Efficiently processing all credit notes as required, securing necessary approvals, and adhering to all Company procedures for smooth financial transactions.
  • Conducting monthly monitoring and review of loan stocks and evaluations.

This is a fast-paced and varied role, where no two days will be the same.

If you are a motivated and organised individual with excellent communication skills, we would love to hear from you.

", "requirements": "Requirements

We are looking for a highly motivated and organised individual with excellent communication skills.

The successful candidate will have:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Strong organisational and time management skills.
  • Ability to work independently and as part of a team.
  • Basic knowledge of CRM systems and Microsoft Office.

Experience in a similar role would be advantageous, but not essential.

", "benefits": "Benefits

We offer a competitive salary and benefits package, including:

  • Enhanced Pension Scheme.
  • Full-Time, 35 hours Mon – Fri.
  • Free Life Assurance Cover.
  • Sick Pay Scheme.
  • 30 days Holiday + Bank Holidays.
  • Enhanced Maternity & Paternity Leave and Pay.
  • Free Healthcare Cash Plan Cover.

We are an equal opportunities employer and welcome applications from all qualified candidates.

", "contact": "

If you would like to apply for this role, please forward your CV for consideration.

Mpeople are a recruitment business acting on behalf of our clients, if you do not receive a response within 5 days please presume you have been unsuccessful on this occasion.

", "lang_code": "en-US"}

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