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Senior Customer Care Officer

1 month ago

Sheffield, Sheffield, United Kingdom Sheffield City Council HQ Full time
Job Title: Senior Customer Care Officer

We are seeking a highly skilled and dedicated Senior Customer Care Officer to join our Leasehold Team at Sheffield City Council HQ.

About the Role

The successful candidate will be responsible for ensuring that the Council fulfills its obligations under the Lease, managing and enforcing the Lease, and working collaboratively with internal services, external agencies, and stakeholders to deliver a customer-focused service and value for money.

Key Responsibilities
  • Manage and enforce the Lease to ensure compliance with Council obligations
  • Work collaboratively with internal services, external agencies, and stakeholders to deliver a customer-focused service
  • Ensure effective communication with customers and stakeholders
  • Contribute to the development and implementation of policies and procedures to improve customer service
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work collaboratively with internal services, external agencies, and stakeholders
  • Strong analytical and problem-solving skills
  • Knowledge of leasehold management and enforcement
What We Offer

We offer a competitive salary, generous holiday entitlement, and opportunities for professional development and growth. We are committed to equality, diversity, and inclusion and welcome applications from candidates from diverse backgrounds.

Under the Disability Confident Scheme, disabled applicants who meet the essential criteria of this job are guaranteed an interview.