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Customer Service Operations Specialist

1 month ago

CA JW, United Kingdom Arnold Clark. Full time
Job Summary

We are seeking a talented Customer Service Executive to provide an exceptional customer experience at our Motorstore in Workington. As a key member of our team, you will play a vital role in helping customers discover and fall in love with our products.

About Us

Arcade store is a leading retailer of motor vehicles and parts. With a strong commitment to customer satisfaction, we strive to deliver outstanding service and create memorable experiences for our customers.

Responsibilities
  • To deliver high-quality customer service ensuring that all customers receive a positive experience across the sales process, from initial contact to delivery or collection of their vehicle.
  • To contribute to the achievement of sales targets by proactively engaging with customers and identifying opportunities to increase sales through up-selling and cross-selling.
Key Skills and Qualifications
  • Degree-educated professional with a strong background in customer-facing roles.
  • Excellent communication and interpersonal skills, both written and verbal, with a proven ability to build rapport with customers.
  • Familiarity with retail software systems and technologies would be advantageous.
Benefits
  • A competitive salary of £25,000 - £30,000 per annum.
  • 33 days' holiday allowance, which increases with length of service.
  • An exclusive staff discount on purchases made within our stores.
  • A private healthcare plan provided through Simplyhealth.

This figure is based on national averages for the role and location.