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Client Care Assistant
2 months ago
We are seeking an experienced Client Care Assistant to join our team at Hamilton Specialist Referrals, a purpose-built veterinary hospital in Buckinghamshire.
As a Client Care Assistant, you will be the first point of contact for our clients, providing a warm and professional welcome. You will play a vital role in ensuring the smooth operation of our practice, supporting both the veterinary team and our clients.
Key Responsibilities- Answer incoming telephone calls and ensure any messages are clear and concise, passed on to the relevant person in a timely manner.
- Maintain clear and accurate patient records.
- Ensure the reception and waiting area is kept clean and tidy.
This is a full-time position requiring 40 hours per week. The schedule is Monday through Friday, with weekend shifts on a 1:4 rotation, compensated with time off in lieu (TOIL).
Shifts are varied, consisting of 8 hours per day plus a 30-minute unpaid break, with working hours between 08:00 and 20:00.
What We're Looking For- Prior experience in customer service or reception desk roles.
- Preferred experience working in an animal care environment.
- Strong verbal and written communication skills.
- Excellent organisational skills with a keen attention to detail.
We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do.
In addition to a competitive salary, you will benefit from:
- 6.6 weeks annual leave.
- Additional annual leave for your birthday.
- Enhanced family-friendly policies.
- Cycle to work scheme.
- Initiatives focused on employee wellbeing.
- Non-accidental injury support.
- Learning and development opportunities.
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers.
- Pension scheme.
- Discounted staff pet care.
As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups.
As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
