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Financial Operations Specialist
1 month ago
We are seeking a highly skilled and motivated Customer Support Representative to join our team at Tech Connect Group. As a key member of our Financial Operations team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Manage designated client accounts, ensuring timely and accurate processing of orders and communications.
- Process quotes, data entry, and order processing, maintaining high levels of accuracy and attention to detail.
- Collaborate with internal teams, including Sales Managers and Product Managers, to ensure seamless communication and resolution of client issues.
- Set up new customer accounts, process application forms, and maintain accurate records.
- Run weekly systems reports, perform updates to sales orders, and manage order books and shipping reports from manufacturers.
- Develop and maintain strong relationships with clients, ensuring exceptional customer satisfaction and loyalty.
Requirements:
- Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
- Strong analytical and problem-solving skills, with attention to detail and accuracy.
- Proficiency in Microsoft Office and ability to learn in-house software systems.
- Knowledge of export compliance and logistics, with ability to learn and adapt to new procedures.
- Ability to work independently and as part of a small team, with a high level of numeracy and literacy.
What We Offer:
- A dynamic and supportive work environment, with opportunities for growth and development.
- A competitive salary and benefits package, with opportunities for bonuses and incentives.
- A chance to work with a leading company in the aerospace component distribution industry.
