Cloud Infrastructure Specialist

24 hours ago

Bristol, Bristol, United Kingdom DAC Beachcroft Full time
{"Job Summary

We are seeking a highly skilled Cloud Infrastructure Specialist to join our team at DAC Beachcroft. The successful candidate will be responsible for providing 3rd line technical support for hardware and applications, implementing new applications and systems, and managing monitoring and optimization of system performance.

" + "Key Responsibilities

* Providing 3rd line technical support for hardware and applications
* Implementing new applications and systems
* Managing monitoring and optimization of system performance
* Reviewing capacity requirements and managing capacity
* Documenting and maintaining configuration for the design, configuration, routines, processes, and tools
* Identifying areas for improvement and recommending solutions based on technical analysis of business requirements and following defined best practice guidelines and frameworks
* Ensuring IT continuity plans, technology, and tools safeguard data integrity, security, and access
* Planning and prioritizing work to ensure deadlines and targets are met
* Liaising with technical and non-technical professionals to resolve issues
* Documenting all new systems and changes to existing systems
* Ensuring compliance with DAC Beachcroft's information security policies, standards, and procedures in the day-to-day delivery of IT services
* Supporting information security risk assessments within IT Service Delivery by making resources available where appropriate
* Proactively identifying and reporting security risks to the Information Security team
* Acting as an escalation point for difficult or complex incidents
* Ensuring incidents are dealt with according to customer and priority needs
* Understanding the business and its objectives
* Coordinating with teams within IT to ensure service outages are correctly communicated to the business or affected users
* Working with the problem management team or other virtual teams as required
* Representing Infrastructure at team, department, and supplier meetings
* Developing and maintaining knowledge and skills and keeping up-to-date with new processes, procedures, and developments
* Attending training to develop relevant knowledge and skills
* Handling confidential information in line with the firm's data security protocols

" + "Additional Specific Specialist Responsibilities

* Subject matter expert for all aspects of Microsoft InTune Laptop operating system and application deployment
* Expert for all aspects of Azure Virtual Desktops (AVD) design, deployment, maintenance, and lifecycle management

" + "The Ideal Candidate

We are looking for a highly skilled and experienced Cloud Infrastructure Specialist with a strong background in IT infrastructure, cloud computing, and technical support. The ideal candidate will have

* 3+ years' experience in a 3rd line infrastructure role or similar
* Ability to understand complex technical concepts and liaise and converse at all levels
* Proven ability to work on multiple projects and see them through from conception to completion
* Expert experience using Intune to deploy Laptop operating systems and software packages
* Expert experience using Azure Virtual Desktop (AVD)
* Expert knowledge of current desktop, laptop, and Azure infrastructure
* Experience using Microsoft Endpoint Configuration Manager (MECM) or Microsoft System Centre Configuration Manager (SCCM) to create, maintain, and update Windows 10 builds (desirable)
* Strong skills in Microsoft Server operating systems and core applications
* Strong Office 365 experience
* Strong skills supporting Microsoft AD, DNS
* Strong skills diagnosing and resolving client application, connectivity, and hardware-based incidents
* Good PowerShell scripting skills
* Good general networking skills with particular emphasis on wireless networking and VPNs
* Good Azure experience (desirable)
* Good knowledge of two-factor authentication and email security solutions (desirable)
* Legal industry exposure (desirable)
* Legal case management and document management systems experience (desirable)

" + "Qualifications

* 5+ A - C GCSE's
* ITIL V2 or V3 Foundation
* Microsoft Certified IT Professional Qualifications (desirable)

"}

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