Art Fund Operations Director

3 days ago


London, Greater London, United Kingdom Art Fund Full time

About Us

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At Art Fund, we believe that art has the power to transform lives. We're a UK-based charity dedicated to making art more accessible to everyone.

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The Role

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We're seeking an experienced Supporter Experience & Operations Lead to join our Membership team. As a key member of our team, you'll be responsible for overseeing the development and management of all membership-related systems, effective supplier relationship management, payment processing, financial reconciliation, and membership budgeting and forecasting.

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You'll work closely with our Supporter Services Coordinator to deliver outstanding customer service to our members, donors, and prospects, supporting Art Fund's vision to open the doors to great art and culture for everyone.

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Your Key Responsibilities

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- Oversee the development and management of all membership-related systems

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- Manage supplier relationships to ensure the best possible service and value

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- Collaborate with our tech team to automate complex processes using CRM and other SaaS systems

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- Work closely with our Supporter Services Coordinator to deliver exceptional customer service

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Requirements

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- Proven experience in managing consumer-facing membership and/or donor operations

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- Strong stakeholder management skills and ability to work collaboratively to achieve transformative change

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- Proficiency in managing and automating complex processes using various systems

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Benefits

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- Generous annual leave - 25 days plus bank holidays and additional non-contractual office closure dates

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- Free National Art Pass for yourself and another person

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- Art time - a half day per month to visit museums and galleries

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- Life Assurance cover for up to three times your basic salary

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- Season Ticket Loan and Healthcare cash back plan

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- Pensions scheme with employer contributions

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Salary

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We offer a competitive salary of £45,000-£55,000 depending on experience, plus benefits.

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Location

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This role is based in London, with a hybrid working model of minimum 2 days per week at our King's Cross office.

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About You

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We welcome applications from talented individuals who share our passion for art and our commitment to diversity and inclusion.

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Please upload your CV and cover letter into one document.



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