Tax Service Advisor

2 weeks ago


Preston, Lancashire, United Kingdom HMRC Full time
Tax Service Advisor Role

We are seeking highly motivated and customer-focused individuals to join our team as Tax Service Advisors.

Overview of the Role

As a Tax Service Advisor, you will be responsible for handling contact from customers effectively and efficiently across different lines of business. You will be the first point of contact for our customers, providing a first-rate service by telephone, email or web chat.

Main Responsibilities
  • You will speak to customers on the phone, helping them with their questions or issues.
  • You will assist customers in paying the correct amount of tax at the right time.
  • You will take payments by phone and via our online services.
  • You will create customer records and keep them up to date.
  • You will use webchat and email to support our customers online.

The Line of Business you are allocated to is decided at the time a Formal Offer is made depending on where resource is needed.

Benefits and Salary

This role offers a competitive salary of £26,637 per annum. In addition, HMRC contributes £7,716 towards your pension scheme. You will also have access to flexible working arrangements, generous leave allowance, and opportunities for career development and progression.

Requirements
  • You will need to be comfortable talking on the phone and discussing debt with customers.
  • You will need to be able to write up notes, as this is mainly a phone-based role.
  • You will need to have great communication skills, both verbal and written in English language.
  • You will need to be dedicated to providing a brilliant customer service.
  • You will need to have a can-do attitude and a real passion for supporting people.
  • You will need to be able to provide information both quickly and clearly.
  • You will need to be comfortable handling different types of conversations.
  • You will need to have an ability to do basic maths calculations.

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