Insurance Claims Specialist

3 weeks ago


Llanelli, Carmarthenshire, United Kingdom Ecclesiastical Insurance Group Full time
About the Role

We are seeking a skilled Insurance Adviser to join our team at Ecclesiastical Insurance Group, specializing in Claims. As a key member of our Community Broking team, you will be responsible for handling insurance claims efficiently and fairly, while providing exceptional client service.

The successful candidate will have a solid background in general insurance and a proven track record in claims handling. You will be responsible for notifying new claims to insurers, maintaining accurate claims records, and providing support and advice to clients.

Joining our group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organization.

Key Responsibilities
  1. Achieve individual targets and key performance indicators as set and agreed.
  2. Notify new claims to insurers and maintain accurate claims records.
  3. Provide exceptional support and advice to clients, ensuring high levels of service and client satisfaction.
  4. Identify, assess, and understand claims information for particular products.
  5. Assess policy cover and the information required to progress claims.
  6. Maintain a comprehensive diary system to monitor claims progress and ensure all actions carried out are clearly recorded.
  7. Action correspondence quickly to avoid any delay in settlement of a claim.
  8. Deal with repudiated claims and understand why they have been repudiated.
  9. Discuss and understand how to approach complex cases before providing relevant support to clients.
  10. Be proactive and maximize all business opportunities, making clients aware of alternative products, generating leads, advising clients of potential gaps in cover, and promoting insurance reviews with clients wherever possible.
  11. Maintain and build on existing relationships with insurers and other third parties.
  12. Maintain own technical competence, including a broad knowledge of our products and the policy covers.
Knowledge, Skills, and Experience
  1. Proven experience within a similar claims-oriented insurance role.
  2. Demonstrable knowledge of the insurance industry.
  3. Chartered Insurance Institute Certificate in Insurance (preferred).
  4. Ability to work in a regulated, compliant, and client-focused environment.
  5. Quality-oriented with great attention to detail.
What We Offer
  • 28 days annual leave plus bank holidays.
  • Your birthday off.
  • Group Personal Pension.
  • Bonus scheme.
  • A holiday buy scheme.
  • An array of health and wellbeing benefits, company cash plan, income protection, and life assurance.
  • Enhanced sick pay and parental leave.
  • Support and funding toward study and professional qualifications.
  • Paid time off for volunteering.

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