IT Solutions Architect

2 days ago

Bedford, Bedford, United Kingdom Werfen Full time

About Werfen

Werfen is a leading global company in the field of specialized diagnostics, with a strong presence in over 30 countries and a workforce of over 7,000 employees. Our company is committed to innovation, quality, and customer satisfaction, and we are seeking a highly skilled and experienced professional to join our team as an IT Solutions Architect.

Job Summary

The IT Solutions Architect will be responsible for identifying and understanding customer requirements to successfully integrate IL's IT Solutions. This includes providing technical leadership, expertise, and guidance related to workflow design and implementation of these solutions to enable business objectives.

Key Responsibilities

  • Provide pre-sale consulting, design, implementation, and go-live support to current and potential customers.
  • Perform detailed analysis of customer clinical and IT environment to understand workflow and functionality to determine configuration needs.
  • Collaborate with Sales & Applications Consultants to design customer solutions.
  • Plan, create, design, and present IT solutions workflows, network architecture diagrams, drawings, and visual communication(s) to customers and internal stakeholders for review and approval.
  • Serve as voice of the customer liaison with internal stakeholders.
  • Provide escalated on-site support as requested by IT Solutions Manager.
  • Provide Project Management support during solution implementation.
  • Ensure all security clearances and documents are completed and provided to customers within defined timeframe.
  • Understand gaps, propose mitigation plans, and escalate as required to ensure complete customer satisfaction.
  • Ensure designs are in compliance with all regulatory policies, procedures, and records.

Secondary Responsibilities

  • Other duties and responsibilities as assigned by IT Solutions Manager.

Requirements

  • Bachelor's degree in Information Technology, Computer Science, or Engineering required or equivalent experience in lieu of a degree will be considered.
  • Minimum of five years' experience in customer-facing/support role within medical device or healthcare field.
  • Familiarity working in a healthcare setting or equivalent experience, practical experience as a Systems IT Analyst or related IT field, preferred.
  • Project Management experience desirable.
  • Expert knowledge of cybersecurity, keeps current within industry trends and mitigation, preferred.
  • Working knowledge of the healthcare industry, preferred.
  • Experience with industry-relevant interface technologies and protocols such as: Interface Engines, IT Security, Connectivity, Databases, ADT/POCT Devices.
  • Language: Fluency in English required.

Travel Requirements

  • Up to 95% of time.

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