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Retail Team Leader

2 months ago

Coatbridge, North Lanarkshire, United Kingdom Deichmann Full time
Job Title: Retail Supervisor

Deichmann is seeking a highly motivated and enthusiastic Retail Supervisor to join our team in Coatbridge.

About the Role

We are looking for a Retail Supervisor who can lead and motivate our store team to deliver exceptional customer service and achieve sales targets. The successful candidate will have previous retail experience and a proven track record of supervising teams.

Key Responsibilities
  • Lead and supervise the store team in the absence of the Store Manager.
  • Open and close the store, including cashing up and completion of associated administrative duties.
  • Offer excellent levels of customer service and have a strong product knowledge.
  • Lead by example, by recommending and promoting complimentary products with each sale.
  • Assist management in leading the team to achieve store sales targets and KPIs.
  • Support team members as and when required.
  • Ensure the store is correctly merchandised, product displays are refreshed and inviting to the customer.
  • Process stock deliveries and store transfers.
  • Deal with customer queries and complaints.
Personal Qualities
  • Able to take direction from management regarding additional tasks and duties.
  • Previous supervisory experience including cashing up and banking.
  • Self-motivated, with a positive, can-do attitude.
  • Ability to supervise, motivate, coach and work with a team.
  • Strong interpersonal and communication skills.
  • Willingness to approach and serve all customers.
  • The drive to exceed monthly performance targets.
  • Methodical approach to completing daily tasks – including stock SKU management.
  • High levels of attention to detail.
  • The ability to work both individually and as part of a diverse team.
  • The commitment to work 16 hours per week and the flexibility to work any day (Monday - Sunday).
Salary and Benefits

The successful candidate will be offered a competitive hourly rate of up to £12.64 per hour, plus non-contractual, hourly sales commission.