Aftersales Leader

1 week ago


Coatbridge, North Lanarkshire, United Kingdom Evans Halshaw Full time
Job Description

Aftersales Leader

Evans Halshaw is seeking a highly skilled Aftersales Leader to oversee their workshop, Service Advisors, and parts department.

We are looking for a candidate with past automotive aftersales experience, customer focus, and excellent customer service skills.

The ideal candidate will be a driven and commercially minded individual, comfortable in a target-driven environment.

Key Responsibilities:

  • Ensure all warranty and repair work is carried out to manufacturer and company standards.
  • Maximise efficiency and profitability for the Service department through labour sales, parts, and materials.
  • Manage accounts, budgets, and costs for the whole department.
  • Regularly review pricing policies and ensure adherence to relevant legislation.
  • Lead the team, set clear targets, and KPIs to excel and overachieve.
  • Ensure a safe working environment and adherence to health and safety regulations.
  • Enhance customer service levels to achieve a high CSI score for the department.

Requirements:

  • Experience in a target-driven environment with the ability to lead and motivate a team.
  • Passionate about providing exceptional customer service to ensure customer retention.
  • Proven background in running a successful workshop or parts department.
  • Strong business acumen and knowledge of consumer/vehicle legislation.

At Evans Halshaw, we value diversity and welcome applications from all walks of life. If you have the motivation, skills, and talent potential we're looking for, get in touch.


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