Technical Support Specialist
3 weeks ago
Location: Manchester, UK
Estimated Salary: £27,500 per annum
This is an exciting opportunity to join Express Solicitors as a Technical Support Specialist. As part of our IT team, you will play a crucial role in ensuring the smooth operation of our company's IT infrastructure.
The main focus of this role will be to provide technical support to internal staff members with any hardware or software issues. This includes administering in-house software, desktop support and troubleshooting in Windows Server environments, supporting deployed printers and scanners, and maintaining a comprehensive asset register and warranty database.
Requirements:
- A minimum of 12 months experience working within IT Support.
- Knowledge of Windows based operating systems and troubleshooting common problems.
- Understanding of network infrastructure and technology.
- Understanding of computer hardware and peripherals.
- Analytical and problem-solving skills are essential across a broad spectrum of ICT disciplines.
- Ability to prioritise work received via telephone, email, and helpdesk based on business or user impact.
- Strong communication skills and the capability to deal firmly with external support contractors.
Benefits:
- Standard working hours: 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday.
- 3/2 hybrid working pattern after probation.
- 23 days holiday a year, rising to 26 days, plus public/bank holidays.
- Extra day's holiday for your birthday after 2 years service.
- 3 holiday buy backs per year after 1 year of service.
- Private medical insurance after 2 years service.
- Enhanced maternity leave payment if you have over 1 year's tenure.
- 24/7 onsite Gym access.
- Active training culture and various groups and events.
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