Retail Education Manager

2 days ago


London, Greater London, United Kingdom Charlotte Tilbury Beauty Full time
About Us
Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry. Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, we continue to break records across countries, channels, and categories and scale at pace. With exceptional growth over the last 10 years, we are one of the most talked about brands in the beauty industry and beyond.

About Your Role
You will be responsible for defining and adapting the education approach based on specific store commercial business needs, while always representing the Brand ethos and purpose to our customers. This includes embodying and coaching The Charlotte Tilbury 'Magic Experience' service model, initiating and leading on all Retailer Owned Team education, and supporting operational business management and store education strategy.

Your Responsibilities
  • Skill new team members and expand their capabilities through high-quality group trainings
  • Foster collaboration among team members and facilitate knowledge sharing
  • Monitor KPIs and provide feedback to improve training effectiveness
  • Develop strategic plans to meet store commercial business needs
  • Represent the Brand ethos and purpose to customers


Salary
The salary for this position is £45,000 - £55,000 per annum (dependent on experience).
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