Luxury Spa Team Leader

4 weeks ago


Bagshot, United Kingdom Exclusivepeople Full time
Spa Operations Manager Job Description

**Role Overview**
Exclusivepeople is seeking a highly skilled Spa Operations Manager to lead our luxury spa team at Pennyhill Park. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our spa, ensuring exceptional guest experiences, and maintaining high standards of service quality.

**Key Responsibilities**
The Spa Operations Manager will be responsible for:
• Managing spa operations, including staff supervision, scheduling, and performance management
• Developing and implementing strategies to drive sales and revenue growth
• Collaborating with other departments to ensure seamless delivery of services
• Maintaining high levels of customer satisfaction through effective communication and issue resolution
• Ensuring compliance with health and safety regulations and spa policies
• Analyzing data and metrics to inform business decisions and drive improvement

**Requirements**
To be successful in this role, you will need:
• Proven experience in spa operations or a related field
• Strong leadership and management skills, with a track record of achieving results
• Excellent communication and interpersonal skills, with the ability to build relationships with staff, guests, and stakeholders
• Ability to work under pressure and maintain a calm demeanor in a fast-paced environment

**Salary and Benefits**
Pennyhill Park offers a competitive salary of £27,977 per annum, plus fantastic benefits including:
• Comprehensive training and development opportunities
• A supportive and collaborative work environment
• Opportunities for career progression and professional growth
• Discounts on spa treatments and products


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