Senior Account Manager: IT Industry Expert
4 weeks ago
PDI Technologies is a leading provider of digital transformation and enterprise software solutions for convenience retailers and petroleum wholesalers. We are seeking a highly experienced Senior Account Manager to join our team.
Key Responsibilities- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
- Own Customer Satisfaction Targets and manage the Annual Customer Survey Process.
- Develop and maintain account plans for each managed customer.
- Perform continuous analysis and present deal and account profitability.
- Ensure strategic alignment and uncover/develop revenue growth opportunities.
- Sell directly and partner as required with New Logo/LOB sales to find and qualify opportunities within the account(s), maintaining a healthy pipeline; support other significant greenfield sales deals as required.
- Own and maintain Customer/Opportunity data maintenance in Salesforce.
- Prepare reports and profiling on account status, including relationship building and significant proven Senior Account Management/Key Account Management experience in the IT industry.
- Significant proven Senior Account Management/Key Account Management experience in the IT industry.
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Extensive experience working with Salesforce CRM and MS Office (particularly MS Excel).
- BA/BS degree in Business Administration, Sales, or a relevant field.
- Prior knowledge of Petroleum Forecourt and Convenience Retail an advantage.
- European languages desirable.
- Experience of working within Agile, ITIL, and Prince2 environments desirable.
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