Mac Technical Support Specialist

7 days ago


London, Greater London, United Kingdom Apache Associates Full time
About the Role

We are seeking a skilled Mac technical support specialist to join our team based in London. This is an exciting opportunity for an individual with experience in providing top-notch support for Apple Mac devices.

Key Responsibilities
  • Manage and prioritise support tickets efficiently, ensuring resolutions meet Service Level Agreement (SLA) targets.
  • Adhere strictly to service processes and emphasise quality and first-time resolution.
  • Provide on-site support for clients.

The ideal candidate will have at least 4 years of experience working in a Mac help desk environment, with the last 2 years spent in a 2nd-line role. Proficiency in JAMF, JumpCloud, and Addigy is essential, as well as experience with Windows desktop and server systems.

Required Skills and Qualifications
  • Expert-level knowledge of Apple Mac systems and software.
  • Experience with JAMF, JumpCloud, and Addigy.
  • Familiarity with Windows desktop and server systems.
  • MS365, AWS, DHCP, and DNS knowledge.

This is a challenging yet rewarding role that requires strong technical skills and excellent communication abilities. If you are passionate about delivering exceptional customer service and have a keen eye for detail, we encourage you to apply.

Estimated Salary Range

£40,000 - £46,000 per annum, depending on experience.


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