Senior Care Services Manager

3 weeks ago

London, Greater London, United Kingdom Right at Home UK Full time

About the Role:

We are seeking an experienced Senior Care Services Manager to join our team at Right at Home UK. As a key member of our management team, you will play a vital role in ensuring the delivery of high-quality care services to our clients.

Key Responsibilities:

  • Take ownership of achieving the highest levels of compliance with regards to regulations, laws, quality standards & policies.
  • Identify and recruit high-quality care assistants, implement excellent training, and maintain high retention ratios.
  • Ensure the provision of staff training is implemented and the delivery of very high-quality care services is achieved consistently.
  • Ensure scheduling is effectively designed so that care assistants deliver the allocated care to the client.
  • Take ownership of quality assurance and governance through scheduled Spot Checks, Service Reviews, Internal Audits, and Annual Surveys.
  • Complete and continuously improve Assessments, Risk Assessments, and Support Plans to ensure the outcome of the client is achieved and the customers' expectations are exceeded.
  • Take responsibility for ensuring the emergency on-call mobile phone is covered outside normal office hours.
  • Undertake care calls to cover care team gaps during periods of business growth.
  • Be aware of Key Performance Indicators and accurately record and report statistics to the Director as appropriate.

Requirements:

  • Hold, or be working towards, an NVQ Level 4 (RMA) or QCF Level 5 qualification in Social Care.
  • In-depth understanding of CQC assessment criteria for Good and Outstanding scores.
  • Management experience of service provision in the care industry.
  • Experience in managing people.

About Us:

Right at Home UK is a leading provider of homecare services, dedicated to delivering high-quality care to our clients. We are committed to providing a supportive and inclusive work environment for our staff, and we are seeking a talented individual to join our team.

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