Dental Office Administrator
2 weeks ago
At Rodericks Dental, we are seeking a highly skilled Dental Office Administrator to join our team.
About Us:
- We are a dynamic dental practice committed to providing exceptional patient care and service.
Salary and Benefits:
- A competitive salary of £25,000 - £35,000 per annum, depending on experience.
- Retail discounts and deals through our easy-to-use app.
- Annual leave that increases with length of service.
- Extra day of annual leave for your Birthday.
- Comprehensive training (including online and in-person courses).
- Refer a friend scheme.
Job Description:
As a Dental Office Administrator, you will be the first point of contact for every customer. You will welcome them in, understand how they are feeling, and make sure they have a great experience. You will work side by side with every team member and build trust through your efficiency, accuracy, and people skills.
You will provide an exceptional patient journey both in person and over the phone. You will manage the diaries and make sure that the time is filled correctly. You will work with the team to understand the full range of NHS and Private treatment options available within the practice.
Key Responsibilities:
- Providing an exceptional patient journey both in person and over the phone.
- Managing the diaries and making sure that the time is filled correctly.
- Working with the team to understand the full range of NHS and Private treatment options available within the practice.
- Completing relevant forms for NHS and private schemes within a specified timescale.
- Taking payments and chasing outstanding patient debt.
- Liaising with dental laboratories, supply companies, and other organisations.
Key Skills and Experience:
- Ability to easily build rapport and work to a high level of customer service.
- Ability and passion to build your knowledge of treatment options within the dental sector.
- Passionate about driving the success of the practice by seizing opportunities.
- Able to follow processes and work in a structured and organised way.
- Comfortable working to practice KPIs (call answer rate, data capture, and rebooking).
- IT skills with the ability to learn SOE software.
- Positive nature - Able to show resilience and always work in a composed manner.
- Strong attention to detail.
- An excellent team player.
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