Senior Customer Experience Manager for Last Mile Delivery

3 weeks ago


London, Greater London, United Kingdom Amazon Full time
Senior Customer Experience Manager for Last Mile Delivery

Are you passionate about improving the customer experience in last mile delivery? We are looking for a Senior Customer Experience Manager to manage large-scale programs that improve customer experience and efficiency by process improvements.

As Senior Customer Experience Manager, you will be responsible for developing and implementing programs that improve customer experience and efficiency. You will build collaborative relationships with numerous teams to identify solutions and create a Delivery Experience project roadmap. You will also prepare and execute regular program updates to senior management.

Key responsibilities:

  • Customer-Focus: Develop a thorough understanding of customer needs related to our deliveries and create metrics that drive change.
  • Deliver Results: Lead complex process improvement efforts, including scope alignment with local and international teams, data analysis, and presenting results to senior management.
  • Manage Ambiguity: Understand complex business problems and manage several competing priorities to ensure critical projects remain visible to senior leadership and stakeholders.

BASIC QUALIFICATIONS

  1. Project/program management experience, including proven ability to manage large and complicated projects with experience leading cross-functional projects.
  2. Experience developing operational processes and technologies to drive customer experience improvement.
  3. Highly organized with the ability to complete a high volume of tasks and projects with little to no guidance and tight deadlines.
  4. Bachelor's degree.
  5. Communication skills are crucial, as well as the ability to think clearly, analyze quantitatively, problem-solve, and prioritize.


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