Home Claims Handler

2 weeks ago

Leicester, United Kingdom Hastings Direct Full time
Job Summary

We are seeking a highly skilled and experienced Home Claims Handler to join our team at Hastings Direct. As a key member of our claims management team, you will be responsible for managing a portfolio of claims with varying complexity, ensuring that they are resolved efficiently and effectively.

Key Responsibilities
  • Manage a portfolio of claims, ensuring that they are resolved in line with Hastings' 4Cs principles.
  • Act as a technical referral point for colleagues, suppliers, and internal stakeholders, providing expert guidance and support.
  • Ensure that claims are adequately reserved, loss coded, and managed effectively to enable accurate pricing and reserving.
  • Maintain and update various system platforms, including Fintech and GW.
  • Work with the Claims Team Leader to maintain best practice documents on technical applications for buildings, contents, recoveries, and subsidence.
  • Handle and resolve complaints, including FOS referrals, and ensure that any changes are fed back to relevant parties as best practice.
  • Ensure that customers' fair and reasonable expectations are met, and provide fair outcomes.
  • Complete training as mandated by the company and regulated by the FCA.
  • Ensure that self and direct reports (if applicable) achieve and demonstrate levels of competence required to fulfill job requirements.
Requirements
  • Customer service experience, telephony-based.
  • Able to communicate and work remotely, using all available online tools.
  • Complies with consumer duty when dealing with/advising customers.
  • Can work efficiently and accurately, in line with SLAs and targets, to interpret, track, and allocate incoming claims.
  • Strong system skills, ability to navigate and update multiple platforms simultaneously.
  • Strong written and verbal communication skills, able to build strong relationships with internal colleagues, external suppliers, and customers.
  • Will develop a good understanding of the value and impact of our work for customers, our team, and the wider business.
  • Understands how to appropriately identify and support vulnerable customers.
  • Understanding of general insurance and claims.
What We Offer
  • Attractive salary based on experience, with pay reviews completed each year.
  • Flexible working, including days in the office and at home.
  • Competitive bonus scheme, based on Hastings' performance against business goals and personal performance.
  • Physical wellbeing support, including healthcare cash plan.
  • Financial wellbeing support, including life assurance cover, income protection, pension contribution match, and more.
  • Mental wellbeing programme, including access to a mental health app, colleague assistance programme, and more.
  • 25 days annual leave, plus bank holidays, with the option to buy or sell one week of leave.
  • Access to private healthcare, dental plans, discounted health assessments, cycle to work, and tech schemes.
  • Discounted and free onsite facilities, social events throughout the year, and more.
About Hastings Direct

Hastings Direct is an equal opportunities employer, committed to treating people fairly and welcoming applications from all suitably skilled persons, regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment, or marital/family status.

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    {"title": "Home Claims Handler", "description": "Job SummaryWe are seeking a skilled Home Claims Handler to join our team. As a Home Claims Handler, you will be responsible for managing home claims handling within your handling authority limit. You will also be required to maintain and deliver an effective claims support function through desktop settlements...

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    {"title": "Home Claims Handler", "description": "Job SummaryWe are seeking a skilled Home Claims Handler to join our team. As a Home Claims Handler, you will be responsible for managing home claims handling within your handling authority limit. You will also be required to maintain and deliver an effective claims support function through desktop settlements...

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