Home Claims Handler
7 days ago
We are seeking a skilled Home Claims Handler to join our team. As a Home Claims Handler, you will be responsible for managing home claims handling within your handling authority limit. You will also be required to maintain and deliver an effective claims support function through desktop settlements or liaising with suppliers while always being available to the customer.
Key Responsibilities- Manage a portfolio of claims with varying complexity to achieve the optimum outcome in line with Hastings 4Cs.
- Act as a technical referral point for colleagues, suppliers, and internal stakeholders.
- Ensure claims are adequately reserved, loss coded, managed effectively to enable accurate pricing and reserving.
- Maintain, update, and navigate various system platforms, including Fintech, GW, and respond.
- Work with the Claims Team Leader to maintain best practice documents on technical applications for buildings, contents, recoveries, and subsidence.
- Handle and resolve complaints, including FOS referrals, and ensure that any changes are feedback to the relevant parties as best practice.
- Meet customers' fair and reasonable expectations and provide fair outcomes.
- Complete training as mandated by the company and regulated by the FCA.
- Ensure self and direct reports (if in place) achieve and demonstrate levels of competence required to fulfill job requirements.
- Customer service experience, telephony based.
- Able to communicate and work remotely using all available online tools, including MS Teams and systems.
- Complies with consumer duty when dealing with/advising customers and can relay technical context and rationale to any given situation.
- Can work efficiently and accurately, in line with SLAs and targets, to interpret, track, and allocate incoming claims.
- Strong system skills, ability to navigate and update multiple platforms simultaneously.
- Strong written and verbal communication skills to build strong relationships with internal colleagues, external suppliers, and customers.
- Will develop a good understanding of the value and impact of our work for customers, our team, and the wider business.
- Understands how to appropriately identify and support vulnerable customers.
- Understanding of general insurance and claims.
We offer a competitive salary based on experience, flexible working, and a competitive bonus scheme. We also provide a range of benefits, including 25 days annual leave, access to private healthcare, dental plans, discounted health assessments, cycle to work, and tech schemes. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.
Hastings Group is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment, or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.
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Experienced Home Claims Handler
8 hours ago
Leicester, Leicester, United Kingdom Hastings Direct Full time### Job Summary We are seeking an experienced Home Claims Handler to join our team at Hastings Direct. As a key member of our claims handling team, you will be responsible for managing home claims within your handling authority limit. ### Key Responsibilities * Manage home claims handling within your handling authority limit * Work closely with our Home...
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Experienced Home Claims Handler
10 hours ago
Leicester, Leicester, United Kingdom Hastings Direct Full time### Job Summary We are seeking an experienced Home Claims Handler to join our team at Hastings Direct. As a key member of our claims handling team, you will be responsible for managing home claims within your handling authority limit. ### Key Responsibilities * Manage home claims handling within your handling authority limit * Work closely with our Home...
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Experienced Home Claims Handler
2 days ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeHastings Direct is seeking a skilled Home Claims Handler to join our team. As a key member of our claims handling team, you will be responsible for managing home claims within your handling authority limit. Your primary objective will be to provide excellent customer service while ensuring that claims are handled efficiently and effectively. Key...
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Leicester, Leicester, United Kingdom Hastings Direct Full timeHastings Direct is seeking a skilled Home Claims Handler to join our team. The successful candidate will be responsible for managing home claims handling within their handling authority limit, reporting to our Home Claims Leader. Key responsibilities include: * Managing home claims handling within their handling authority limit * Reporting to the Home...
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Leicester, Leicester, United Kingdom Hastings Direct Full time### Job Summary We are seeking a skilled Home Claims Handler to join our team at Hastings Direct. As a key member of our claims handling team, you will be responsible for managing home claims within your handling authority limit. ### Key Responsibilities * Manage home claims handling within your handling authority limit * Maintain and deliver an effective...
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Leicester, Leicester, United Kingdom Hastings Direct Full timeHome Claims Handler Role **Key Responsibilities:** * Manage home claims handling within handling authority limits **Working Hours:** * Monday to Friday 8am-7pm on a rotational basis **Salary and Benefits:** * Competitive salary of £24,300 **Location and Contract:** * Hybrid contract with 1 day in the office per week **About the Role:** Reporting...
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Home Claims Specialist
2 weeks ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeJob SummaryHastings Direct is seeking a skilled Home Claims Handler to join our team. As a Home Claims Handler, you will be responsible for managing home claims handling within your handling authority limit.Key ResponsibilitiesManage home claims handling within your handling authority limitMaintain and deliver an effective claims processWork closely with the...
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Home Claims Specialist
2 weeks ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeJob SummaryHastings Direct is seeking a skilled Home Claims Handler to join our team. As a Home Claims Handler, you will be responsible for managing home claims handling within your handling authority limit.Key ResponsibilitiesManage home claims handling within your handling authority limitMaintain and deliver an effective claims processWork closely with the...
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Home Claims Handler
2 weeks ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeJob SummaryWe are seeking a highly skilled and experienced Home Claims Handler to join our team at Hastings Direct. As a Home Claims Handler, you will be responsible for managing a portfolio of claims with varying complexity, ensuring that they are adequately reserved, loss coded, and managed effectively to enable accurate pricing and reserving.Key...
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Home Claims Handler
2 weeks ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeJob SummaryWe are seeking a highly skilled and experienced Home Claims Handler to join our team at Hastings Direct. As a Home Claims Handler, you will be responsible for managing a portfolio of claims with varying complexity, ensuring that they are adequately reserved, loss coded, and managed effectively to enable accurate pricing and reserving.Key...
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Home Claims Specialist
2 weeks ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeJob Description**Key Responsibilities:**As a Home Claims Handler at Hastings Direct, you will be responsible for managing home claims handling within your handling authority limit. This role requires strong analytical and problem-solving skills to effectively resolve claims.**Reporting Structure:**You will report directly to our Home Claims Leader, who will...
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Home Claims Specialist
2 weeks ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeJob Description**Key Responsibilities:**As a Home Claims Handler at Hastings Direct, you will be responsible for managing home claims handling within your handling authority limit. This role requires strong analytical and problem-solving skills to effectively resolve claims.**Reporting Structure:**You will report directly to our Home Claims Leader, who will...
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Claims Handler
2 weeks ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeJob SummaryWe are seeking a highly skilled and experienced Claims Handler to join our team at Hastings Direct. As a Claims Handler, you will be responsible for managing a portfolio of claims with varying complexity, ensuring that they are resolved efficiently and effectively.Key ResponsibilitiesManage a portfolio of claims, ensuring that they are resolved...
