Service Excellence Specialist

4 days ago


Watford, Hertfordshire, United Kingdom Acapella Recruitment Full time
Job Title: Service Excellence Specialist

About the Company:
Acapella Recruitment is a specialist recruitment agency that places talented individuals in exciting roles within the travel goods industry. Our mission is to provide exceptional service to our clients and candidates, and we are committed to delivering high-quality results.

Job Summary:
We are currently seeking a highly motivated and organised individual to join our team as a Service Excellence Specialist. This role will involve developing and implementing processes to improve customer satisfaction and providing exceptional customer service to our clients and customers.

Main Responsibilities:
* Develop and implement processes to improve customer satisfaction
* Provide exceptional customer service and support to clients and customers
* Manage and resolve customer complaints and queries

Requirements:
* Previous experience in a customer-facing role
* Excellent communication and problem-solving skills
* Ability to work under pressure and meet deadlines

Benefits:
* Competitive salary: £27,000 - £34,000 per annum (dependent on experience)
* Opportunity to work with a dynamic and innovative company
* Collaborative and supportive team environment

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