IT Infrastructure Technician
3 days ago
**About the Role**
We are seeking an experienced IT Infrastructure Technician to join our team as an Application Services Specialist. As part of our Application support team, you will provide technical support to our retail estate, identifying root causes and flagging them to our 3rd line support teams for long-term solutions.
The ideal candidate will have excellent customer service skills, effective troubleshooting skills, and flexibility to work across a Rota that covers 7 days a week. You will also be responsible for assisting with system integrations and new installations inside our live environments.
The salary for this role is estimated at £37,000 - £42,000 per annum, depending on experience.
Key Responsibilities:
- Provide technical support to our retail estate
- Identify root causes and flag to 3rd line support teams
- Assist with system integrations and new installations
- Work across a Rota that covers 7 days a week
Requirements:
- Excellent customer service skills
- Effective troubleshooting skills
- Flexibility to work across 7 days a week
- Windows-based 24/7 environment skills
- IIS Server knowledge
- An understanding of ITIL (IT Infrastructure Library)
Benefits:
- Holiday purchase scheme with 25 days holiday plus bank holidays
- On-site gym and nationwide corporate rate gym membership
- Online benefits portal with discounts and deals
- Contributory company pension scheme
- Private medical insurance
- Life assurance with option to purchase additional cover
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