Workforce Systems and Analytics Manager
4 weeks ago
Job Summary
The Workforce Systems and Analytics Manager will play a critical role in leading the workforce systems and analytical team. This role will be responsible for delivering a responsive customer service to our employees and managers whilst maximising the use of self-serve HR technology through i-Trent; the full development of our newly launched My NL portal (Service Now) system and other associated HR process and systems improvements in line with the council's Digital North Lanarkshire ambitions.
Key Responsibilities
- Lead the workforce systems and analytical team to deliver a responsive customer service to employees and managers.
- Maximise the use of self-serve HR technology through i-Trent and the My NL portal (Service Now) system.
- Develop and implement HR process and systems improvements in line with the council's Digital North Lanarkshire ambitions.
Requirements
We are looking for a dynamic, confident, and highly motivated individual who has substantial experience in supporting large scale workforce systems, system development initiatives and ideally has experience of iTrent. You should be qualified to HND/SVQ4/degree level or equivalent in a relevant IT or HR discipline. You should also have strong analytical skills, an ability to present information/data in a concise and user-friendly way and understand how to prioritise your own and your team's workload to meet deliverables.
Working Arrangements
This role will be based in our corporate office in Motherwell but will operate under our hybrid model of office and home-based working with an expectation to travel to council facilities and partner sites across North Lanarkshire.
Benefits
We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL.. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
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