Deputy Service Manager

2 weeks ago


Brent, United Kingdom Social Interest Group Full time
About the Role

We are seeking a highly skilled and experienced Deputy Service Manager to join our team at Social Interest Group. As a key member of our leadership team, you will play a vital role in supporting the Service Manager in delivering high-quality, person-centred services to vulnerable individuals.

Key Responsibilities
  • Provide leadership and guidance to employees throughout the employee life cycle.
  • Support the Service Manager in the day-to-day operational delivery of the service, working closely with colleagues, residents, and stakeholders to provide a holistic service that meets the needs of all relevant parties.
  • Ensure service responsibilities and requirements are carried out effectively, and support the Service Manager in ensuring the service and team meet and exceed KPIs.
  • Empower residents and participants to make decisions and take control over their lives, creating an enabling environment that promotes positive and sustainable outcomes.
Requirements
  • Understanding and/or experience of working with people of complex backgrounds, including ex-offenders, mental health, substance misuse, and challenging behaviours.
  • Experience of working with and engaging with diverse groups of people from varying backgrounds.
  • IT proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other organisational software.
  • Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders.
What We Offer
  • 25 days annual leave, increasing with the length of service.
  • Training and development opportunities, including access to courses, upskilling, and progression plans.
  • Employee Assistance Programme, including counselling.
  • Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
  • Eligibility to register with Blue Light Discount Card.
  • Life Assurance Scheme.
  • Cycle-to-work scheme.
  • Annual Staff Awards.

We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. If you have the passion, creativity, and tenacity to make a real difference in people's lives, we would love to hear from you.


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