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Customer Service Representative
1 month ago
About the Role:
We are seeking a skilled Customer Consultant to join our team at Solus Accident Repair Centres. As a Customer Consultant, you will be the face of our company, demonstrating our values and work principles to our customers.
Key Responsibilities:
Identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience.
Work as part of the Solus team to ensure that vehicles are collected, repaired, and returned to our customers.
Requirements:
A strong customer-focused background.
Parts knowledge and experience with parts ordering systems.
Driving experience with the ability to drive all types of customer vehicles, car or long wheel-based vans, auto or manual.
Clean Full UK Driver's licence.
Excellent organisational skills.
Communication skills.
PC literate.
Passionate about customer service.
What We Offer:
Competitive bonus.
Group income protection with access to a GP and medical advice 24 hours per day for yourself and your family.
Our excellent benefits and rewards packages.
Competitive employer-matched pension contributions.
Discounts on Aviva products and services.
Savings and benefits schemes.
Discounts and schemes for electric vehicle purchase for all employees.
Holding several main manufacturer approvals – Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen.
Well-known for prestigious award-winning in the industry, customer service, apprenticeships, and IT systems fields.
Links with Thatcham to get the best products and training here in the UK.
We have a variety of locations, hours, and working patterns to suit our customers, business, and you.
We interview every disabled applicant who meets the minimum criteria for the job.
About Solus:
Solus is one of the largest body repair groups in the country, wholly owned by Aviva, employing over 1000 expert people across 25 UK locations and have repaired over 700,000 vehicles in the last 15 years.
