Senior Client Services Manager
3 weeks ago
Hybrid is a multi-award-winning global media agency with offices in Bristol, Philadelphia, Kuala Lumpur, Kathmandu, and Sydney. We specialise in providing world-class media, creative, content, and research services to leading Higher Education institutions globally.
Job DescriptionThis exciting opportunity is designed for a natural people leader looking for a diverse client services role. As a Senior Account Manager at Hybrid, you will have the chance to work with a growing team of 12 in our UK office and contribute to the success of our clients.
Key Responsibilities- Overall responsibility for the client renewal pipeline, worth £3M a year
- Lead the team of AM/AEs to ensure high-quality engagement with clients and identify opportunities during the campaign lifecycle for upselling, cross-selling or renewing partnerships
- Increase Average Order Value by building value and trust in campaign results
- Establish opportunities for larger pitches where Strategic Partnerships Director/Creative Director can be brought in
- At least 4 years of people management experience
- At least 6 years of Account Management or Client Engagement experience
- Publisher/Media platform background preferred but not essential
- Proactive, positive attitude with ability to use initiative
- Commercial acumen and problem-solving skills to raise the value of accounts and handle challenging situations
- Highly lucrative quarterly bonus structure for achieving targets
- £25 monthly contribution to your physical health costs (e.g. gym membership)
- Access to Head Space & other counseling services to contribute to mental wellbeing
- Paid training for career accreditations
- Internal mobility options and established career paths
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