Senior Client Services Manager

3 weeks ago


Bristol, Bristol, United Kingdom Hybrid Full time
About Hybrid

Hybrid is a multi-award-winning global media agency with offices in Bristol, Philadelphia, Kuala Lumpur, Kathmandu, and Sydney. We specialise in providing world-class media, creative, content, and research services to leading Higher Education institutions globally.

Job Description

This exciting opportunity is designed for a natural people leader looking for a diverse client services role. As a Senior Account Manager at Hybrid, you will have the chance to work with a growing team of 12 in our UK office and contribute to the success of our clients.

Key Responsibilities
  • Overall responsibility for the client renewal pipeline, worth £3M a year
  • Lead the team of AM/AEs to ensure high-quality engagement with clients and identify opportunities during the campaign lifecycle for upselling, cross-selling or renewing partnerships
  • Increase Average Order Value by building value and trust in campaign results
  • Establish opportunities for larger pitches where Strategic Partnerships Director/Creative Director can be brought in
Requirements
  • At least 4 years of people management experience
  • At least 6 years of Account Management or Client Engagement experience
  • Publisher/Media platform background preferred but not essential
  • Proactive, positive attitude with ability to use initiative
  • Commercial acumen and problem-solving skills to raise the value of accounts and handle challenging situations
Benefits
  • Highly lucrative quarterly bonus structure for achieving targets
  • £25 monthly contribution to your physical health costs (e.g. gym membership)
  • Access to Head Space & other counseling services to contribute to mental wellbeing
  • Paid training for career accreditations
  • Internal mobility options and established career paths


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