Sales and Customer Service Manager

3 weeks ago


Gloucester, Gloucestershire, United Kingdom TPS Full time
Company Overview
TPS is a leading trade parts supplier, offering genuine Volkswagen Group products to independent garages and bodyshops across the UK. With a national network of TPS Centres and a 1,500-strong workforce, we pride ourselves on creating a motivating and inclusive workplace where our people can grow and develop.

Job Summary
We are seeking an experienced Sales and Customer Service Manager to join our team in Gloucester/Hereford area. As a key member of our sales team, you will be responsible for achieving sales targets, growing a loyal customer base, and delivering exceptional customer experiences. This role requires a proven track record of business development, sales growth, and stakeholder management.

Key Responsibilities
* Achieve target KPIs and revenue objectives in your territory for key mechanical customers* Identify, secure, and develop new customer accounts within territory* Ensure marketing initiatives are embedded and supported, and monitor the success of targeted customer sets, promotions, and campaigns* Present and report on sales and marketing activity vs performance* Utilise internal and external market data to develop an understanding of potential sales opportunities within the customer base and territory* Effectively manage time to maximise opportunities from customer visits

Requirements
* Proven experience of creating strategies and managing activities to grow and develop business* Practical level of business financial awareness to provide valued input and insight at an operational level* Experience of managing national campaigns and activities* A thorough understanding of core processes necessary to deliver centre excellence in specified area* Possess high degree of IT literacy* Minimum GCSE in Maths and English Language or equivalent* Estimated salary: £40,000 - £60,000 per annum (dependent on experience)

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