Operations Training and Compliance Expert
3 weeks ago
Job Title: Training Consultant for Customer Operations Teams
">About the Role:
">We are seeking an experienced Training Consultant for Customer Operations Teams to join our team at Quality Personnel Services Ltd. The successful candidate will be responsible for designing and delivering customer-centric compliance training for colleagues across the Customer Operations department.
">Key Responsibilities:
">- ">
- Develop and design effective training material that is of a regulatory nature.">
- Communicate changes to systems, processes and / or procedures to operational colleagues.">
- Create engaging, effective and efficient training solutions to ensure compliant delivery of customer services.">
- Jointly responsible for the training relationship with our Outsource Partners delivering training to support during high recruitment periods and / or when there are challenges with training design and / or delivery.">
Requirements:
">- ">
- Demonstrable experience of developing, designing and delivering training.">
- Proven track record of stakeholder management experience.">
- TAPi or CIPD qualified or qualified through experience.">
- Experience within the Financial Services and/or relevant Automotive sector(s), or alternatively, experience of operating in B2C environments.">
- Full PC literacy including MS Tools.">
- A thorough understanding of the company's product portfolio and the behaviours of products.">
- A-Level qualification or equivalent level, particularly in Maths and English. Degree level qualification preferred.">
Salary: £35,000 - £40,000 per annum (dependent on experience).
">About Us:
">Quality Personnel Services Ltd is a leading employment agency and business providing expert recruitment solutions to clients across various industries.
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Milton Keynes, United Kingdom Quality Personnel Services Ltd Full timeJob Title: Operations Training and Compliance Expert">About the Role:">We are seeking an experienced Operations Training and Compliance Expert to join our team at Quality Personnel Services Ltd. The successful candidate will be responsible for designing and delivering customer-centric compliance training for colleagues across the Customer Operations...
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