Property Maintenance and Support Specialist
2 weeks ago
This busy and varied role requires the holder to spend significant time working with tenant queries, resolving problems and complaints with efficiency and due diligence. You may have come from a Lettings or Property background or have insight into working with public and thrive on query resolution. Proven track record of accomplishing positive outcomes, understanding issues with sympathy and empathy, while being driven by effective solutions, is what will spearhead your continued success within this professional team.
The overall objective for the Maintenance Team is to ensure all customer/tenant needs are met, retaining property reputation, query resolution, and that maintenance issues are settled quickly with as little disruption as possible. The ultimate driver for the department is to retain, resolve, and remain a reputable business that leaves lasting impression that far outweighs any other property letting service within Yorkshire Region.
Duties & Tasks:
• Acknowledge and respond to maintenance requests within agreed SLA timescales
• Instruct and communicate with contractors clearly and concisely, detailing work required
• Diarise complex issues, gathering sufficient information to ensure job completion from start to finish
Benefits:
We offer competitive salary (£25,000 - £28,000), 20 days holiday + statutory, additional 2 duvet days/year, paid overtime or award of lieu days, pension and away days.
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