Energy Expert

4 days ago

London, Greater London, United Kingdom Utilita Energy Full time
Job Title: Energy Expert

We are seeking a skilled and enthusiastic Energy Expert to join our team at our Isle of Wight Retail Hub. As an Energy Expert, you will be responsible for interacting with customers through face-to-face, telephony, and live chat, providing exceptional customer service and support.

About the Role:
  • Provide excellent customer service and support to customers through various channels.
  • Work towards sales and service goals, achieving targets and exceeding expectations.
  • Collaborate with local charities and organizations, promoting our charitable foundation, 'Utilita Giving.'
  • Adapt to different customer contact channels, including face-to-face, live chat, and phone support.
What We Offer:
  • A structured bonus scheme, comprising personal and business elements.
  • Career progression opportunities, with training and clear progression pathways.
  • Access to 25 days annual leave plus bank holidays.
  • A wellbeing program, including access to the Unmind App and employee assistance program.
  • A healthcare scheme, including dental, eye care, and treatments.
  • Exclusive packages, including discounted home Sky TV and broadband packages.
  • A paid volunteering day every year to give back to the community.
  • A pension scheme, with company contributions.
About Us:

Utilita Energy is the energy company of choice for over 800,000 homes across the UK, providing award-winning apps and smart meters. Our customers use around 11% less energy than the average bill-paying household. We are committed to our operations being net zero by 2030 and are dedicated to educating customers on the cleanest and greenest ways to use energy.

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