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Community Meals Delivery Associate

2 months ago

Glasgow, Glasgow City, United Kingdom ICare Group Full time
About ICare Group

ICare Group is a community-focused organization dedicated to providing essential services to those in need. Our Meals on Wheels program delivers nutritious meals directly to the homes of our clients, alongside providing wellbeing calls to ensure their safety and peace of mind.

Job Summary

We are seeking a reliable and compassionate Community Meals Delivery Associate to join our team. As a key member of our team, you will be responsible for delivering meals to our clients, conducting wellbeing calls, and providing exceptional customer service.

Key Responsibilities
  • Deliver Meals: Safely and punctually deliver meals to our clients' homes, ensuring each delivery meets our high standards for quality and service.
  • Conduct Wellbeing Calls: Make regular wellbeing calls to check on clients, ensuring their safety and addressing any immediate needs or concerns.
  • Provide Customer Service: Offer a warm, compassionate, and professional demeanor during all client interactions, making each delivery and call a positive experience.
  • Ensure Compliance: Adhere to all company policies, including those related to client privacy, health and safety, and food hygiene.
  • Contribute to Continuous Improvement: Participate in team meetings and share ideas to enhance our service offerings and delivery processes.
Requirements
  • Customer Service Experience: Previous experience in a customer-facing role is preferred, but a passion for helping others is essential.
  • Positive Attitude: A friendly, supportive demeanor with a genuine passion for assisting those in need.
  • Excellent Communication Skills: Ability to communicate effectively with clients, particularly during wellbeing calls, and to provide exceptional service.
  • Collaborator: Willingness to work collaboratively in a fast-paced environment and support your colleagues.
  • Flexibility: Willingness to work on a flexible schedule, including weekends, and adapt to the varying needs of our clients.
  • Diligence: Ensure that all deliveries and wellbeing calls are managed with care and professionalism.
  • Valid Driver's License: A clean, valid driver's license and reliable vehicle are required.
  • Work Related Car Insurance: Hold or willing to obtain work-related car insurance.
  • Background Checks: Willingness to undergo necessary background checks.
  • Weekend Availability: Ability to work on weekends as required.
What We Offer
  • Blue Light Card: Enjoy discounts at hundreds of high street retailers and well-known brands.
  • Employee Assistance Programme: Access free, practical, and impartial support for you and your family.
  • Mileage Allowance: We offer a mileage allowance to cover the costs of travel during your deliveries.
  • Comprehensive Training: Receive full training and ongoing development, with opportunities to advance your career.
  • Growth Opportunities: We are committed to helping our employees grow and develop their skills, offering opportunities for career advancement.
  • Supportive Environment: Be part of a team that values collaboration, respect, and continuous learning.
  • Make a Real Difference: Your work will directly impact the lives of those in need, providing them with nutritious meals that brighten their day.
  • Weekly Pay and Pension: Most of our sites enjoy the stability of weekly pay and contribute to our stakeholder pension plan.